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Appointments
• You need to phone us beforehand on 02 4322 KIDS (02 4322 5437) to make an appointment
• A referral letter from your GP (or another specialist) listing their Medicare Provider Number is required. Note that it
is the patient's responsibility to ensure that this is valid and is updated every twelve months. Our staff will
remind you if your referral is due to expire
• Before an appointment is able to be offered, you must either fax or email the referral letter to us, or request your
GP/referring Specialist to do so. We reserve the right to refer you elsewhere for medical treatment as a different specialist
or health care provider may be more suitable to manage your child. You will be informed of this should this need to occur
• Referral letters and relevant documentation (such as school counsellor reports or test results) may be faxed
beforehand to 02 4322 5436
• Please note that it is practice policy that prescriptions – including repeats – are only provided during
appointments
• Requests for prescriptions to be posted, faxed or collected will not be accommodated
• Due to the time and effort involved, forms or others documents directly relating to your child's health will only be
completed during appointment times. Alternatively you may request your referring GP to complete these, as they
receive copies of all medical correspondence after each and every appointment
• It helps to have thought about all the things relating to your child's health that concern you or someone else. Writing these
down on paper is often of assistance. If all of your issues are not able to be addressed in a single appointment, they will
be prioritised and handled at subsequent ones
• Siblings are assessed on a case-by-case basis before intake and appointments are routinely scheduled for different days
• As a courtesy and to allow another patient to make use of the appointment time, if you are unable to make your scheduled
appointment and/or need to reschedule, please advise us as soon as possible. A Cancellation Fee will apply for
changes made less than 48 hours of the scheduled appointment time. Please see our Practice Policies
• A referral letter from your GP (or another specialist) listing their Medicare Provider Number is required. Note that it
is the patient's responsibility to ensure that this is valid and is updated every twelve months. Our staff will
remind you if your referral is due to expire
• Before an appointment is able to be offered, you must either fax or email the referral letter to us, or request your
GP/referring Specialist to do so. We reserve the right to refer you elsewhere for medical treatment as a different specialist
or health care provider may be more suitable to manage your child. You will be informed of this should this need to occur
• Referral letters and relevant documentation (such as school counsellor reports or test results) may be faxed
beforehand to 02 4322 5436
• Please note that it is practice policy that prescriptions – including repeats – are only provided during
appointments
• Requests for prescriptions to be posted, faxed or collected will not be accommodated
• Due to the time and effort involved, forms or others documents directly relating to your child's health will only be
completed during appointment times. Alternatively you may request your referring GP to complete these, as they
receive copies of all medical correspondence after each and every appointment
• It helps to have thought about all the things relating to your child's health that concern you or someone else. Writing these
down on paper is often of assistance. If all of your issues are not able to be addressed in a single appointment, they will
be prioritised and handled at subsequent ones
• Siblings are assessed on a case-by-case basis before intake and appointments are routinely scheduled for different days
• As a courtesy and to allow another patient to make use of the appointment time, if you are unable to make your scheduled
appointment and/or need to reschedule, please advise us as soon as possible. A Cancellation Fee will apply for
changes made less than 48 hours of the scheduled appointment time. Please see our Practice Policies
On the Day
• Please arrive twenty minutes early prior to your initial appointment to complete paperwork relating to past medical
history and clerical matters
• Free parking is available across the road in the Hills Street Medical Centre Patients Car Park specifically reserved for our
clients. Electronic gates will be open during Hills Street Professional Centre business hours to ensure a parking space is
available for your convenience and use
• An elevator is located in the main foyer to assist parents traveling with prams or wheelchairs to Level 1
• We will need to collect from you up-to-date contact details including a mobile phone and/or landline number and the
phone number of an emergency contact, such as a grandmother, in case we need to contact you urgently with results
for follow-up
• If available, please bring:
o Your child’s Personal Health Record (Blue Book)
o Copies of any tests or investigations which have been performed,
o Copies of reports from any other health professional that has seen your child, and
o If appropriate, also bring reports from school teachers and school counsellors
• The main caregiver should attend, and if possible, other young children who demand a lot of your attention
should not come into the consultation room
• If you share medical custody of your child (such as with a separated or divorced parent and/or per court orders with
Community Services/Health Minister) this must be disclosed before the consultation, particularly if treatment
options, such as medication, require the consent of the other party. We reserve the right to cancel the appointment if the
other party (or their legal representative) is not present
• Your child must be physically present for the appointment to occur
• Every effort is made to run on time. However, should any emergencies or unforeseen matters cause
delays beyond our control, you may be required to wait or you may request to have your appointment rescheduled. We
do apologise for any inconvenience caused
• Aggressive and antisocial behaviour will not be tolerated by staff or fellow patients. Any individuals found in
breach of such behaviour will be asked to leave the premises and we reserve the right to transfer their future medical care
elsewhere
history and clerical matters
• Free parking is available across the road in the Hills Street Medical Centre Patients Car Park specifically reserved for our
clients. Electronic gates will be open during Hills Street Professional Centre business hours to ensure a parking space is
available for your convenience and use
• An elevator is located in the main foyer to assist parents traveling with prams or wheelchairs to Level 1
• We will need to collect from you up-to-date contact details including a mobile phone and/or landline number and the
phone number of an emergency contact, such as a grandmother, in case we need to contact you urgently with results
for follow-up
• If available, please bring:
o Your child’s Personal Health Record (Blue Book)
o Copies of any tests or investigations which have been performed,
o Copies of reports from any other health professional that has seen your child, and
o If appropriate, also bring reports from school teachers and school counsellors
• The main caregiver should attend, and if possible, other young children who demand a lot of your attention
should not come into the consultation room
• If you share medical custody of your child (such as with a separated or divorced parent and/or per court orders with
Community Services/Health Minister) this must be disclosed before the consultation, particularly if treatment
options, such as medication, require the consent of the other party. We reserve the right to cancel the appointment if the
other party (or their legal representative) is not present
• Your child must be physically present for the appointment to occur
• Every effort is made to run on time. However, should any emergencies or unforeseen matters cause
delays beyond our control, you may be required to wait or you may request to have your appointment rescheduled. We
do apologise for any inconvenience caused
• Aggressive and antisocial behaviour will not be tolerated by staff or fellow patients. Any individuals found in
breach of such behaviour will be asked to leave the premises and we reserve the right to transfer their future medical care
elsewhere
Fees
• A fee will be charged for the consultation which must be paid at the time of the consultation
• Most of the fee will be reimbursed by Medicare but a portion (the ‘Gap’) is not covered. We inform you of the fees before an
appointment is offered. EFTPOS facilities are available on the day for Visa, Mastercard and debit cards. We accept cash but
not cheques
• MediClear is available on-site. This enables immediate reimbursement of the Medicare rebate directly into your
nominated savings or cheque (not a credit card) account, so there is no need to visit a Medicare office for claiming
• Free parking is available across the road in our dedicated Hills St Medical Centre Patients Car Park
• Most of the fee will be reimbursed by Medicare but a portion (the ‘Gap’) is not covered. We inform you of the fees before an
appointment is offered. EFTPOS facilities are available on the day for Visa, Mastercard and debit cards. We accept cash but
not cheques
• MediClear is available on-site. This enables immediate reimbursement of the Medicare rebate directly into your
nominated savings or cheque (not a credit card) account, so there is no need to visit a Medicare office for claiming
• Free parking is available across the road in our dedicated Hills St Medical Centre Patients Car Park
For our policies on providing prescriptions, results, 'No Show' attendances and information privacy, etc please refer to our Practice Policies page
